Cancellations & Refunds
If you need to cancel your registration, you have two options:
1- Transfer your registration to someone else within your organization at no charge
You can transfer your registration to another person within your organization at no charge. Your chosen substitute will follow your pre-selected schedule, including Weekend Tours and Mobile Workshops.
To initiate a transfer of your registration, contact the Registration Coordinator at registration@greatergreener.org and provide the substitute’s name, title, email address, and mobile phone number.
2 – Cancel your registration with cancellation fees
If you are unable to find a replacement, the following cancellation fees apply to your Base Registration Fee (not ticketed add-ons):
Cancellation on or before April 5, 2026
Refund on paid Base Registration Fees minus a 20% cancellation fee
Cancellation April 6, 2026 – May 31, 2026
Refund on paid Base Registration Fees minus a 30% cancellation fee
Cancellation on June 1, 2026, or thereafter
No refund. The balance of Base Registration Fees paid (less a 50% cancellation fee) will be issued post-conference as a credit voucher that may be applied to the Greater & Greener 2028 conference.
The cancellation fees listed above are applied to your base registration fee only. If you selected additional ticketed items such as weekend tours and mobile workshops, the following refunds and fees will be added to your total cancellation fee:
Cancellation on or before April 5, 2026
Weekend Tours: Refund on paid Tour Fee minus a $15 cancellation fee
Mobile Workshops: Refund on paid Workshop Fee minus a $5 cancellation fee
Cancellation April 6, 2026 – May 31, 2026
Weekend Tours: Refund on paid Tour Fee minus a $25 cancellation fee
Mobile Workshops: Refund on paid Workshop Fee minus a $5 cancellation fee
Cancellation 6/1/26 and thereafter
Weekend Tours: No refund.
Mobile Workshops: No refund.
Guest Cancellation Fees
If you registered a guest as part of your conference registration, canceling your registration will also cancel the guest’s registration. If you transfer your registration to another individual in your organization, the guest will be cancelled without fee.
The cancellation fees for guests are as follows:
Cancellation on or before April 5, 2026
Refund on paid Guest Registration Fee minus a 20% cancellation fee
Cancellation April 6, 2026 – May 31, 2026
Refund on paid Guest Registration Fees minus a 30% cancellation fee
Cancellation on June 1, 2026, or thereafter
No refund.
If your guest registered for Weekend Tours, the Weekend Tour cancellation policy noted above will apply. Guests are not allowed to register for Mobile Workshops.
How to cancel your registration
Online with confirmation number
Cancellations may be made online with your confirmation number prior to the close of online registration. Cancellations must be submitted no later than 5 p.m. ET on May 31, 2026, in order to obtain a refund of paid registration fees as per the schedule above. No refunds will be issued if a request is made after May 31, 2026.
Via email
If you do not have your confirmation number, request your cancellation by email to registration@greatergreener.org. You must include your name, title, organization, and email address. You will receive an electronic notice of receipt.
Important: City Parks Alliance membership dues are non-refundable.
Last Minute Changes to Tour and Workshop Registrations
To make a last-minute change during the conference to a weekend tour or mobile workshop that you previously registered for, the following policies apply:
To change from one Weekend Tour to another onsite, you will be refunded the original tour fee less a $35 change fee. You must pay the cost associated with the newly selected tour by credit card, regardless of how your initial registration was paid.
To change Mobile Workshops, you will forfeit the original workshop fee. You will be required to pay the cost associated with the newly selected workshop onsite by credit card, regardless of how your initial registration was paid.
There are no refunds for “no shows” for Weekend Tours and Mobile Workshops.
